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Customer service and customer experience are the two eyes of a digital economy. In current times, ev...

Salesforce CRM is one of the most powerful tools used by top most enterprises. It allows them to sto...

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A CTI (Computer Telephony Integration) is mostly used in large enterprises, call centers or contact ...

Social customer service is a unique feature of the Salesforce service cloud. This connected service ...

The service cloud console helps customer service executives get suitable answers from Salesforce and...

DevOps is a collaborative methodology, which connects the development and operations teams of an IT ...

Opportunity values are used to contribute to a sale or pending deal in Salesforce. Your sales pipeli...

Staff augmentation is a beneficial outsourcing tactic that allows enterprises to fill temporary posi...

As a sales head, sales managers must track each opportunity stage to know exactly where each deal st...

Project management does not belong to one sector. A variety of industries or sectors need project ma...

Customer journey is the story that helps businesses understand customers, how they act while they vi...

In this blog post, we will explore how Salesforce is revolutionizing organizational impact and effic...

The defect-free software building is the impossible where the defects detected and solving the defec...

SOAP is a simple web service communication protocol that stands for Simple Object Access Protocol. R...

In this blog, we will explore the reasons behind the distinctiveness of each company’s hiring proc...